Account and Data Deletion

Request Account Deletion

RE-VEDA users can request deletion of their account and associated personal data by contacting our support team from their registered email address or phone number.

Send your request to customercare@re-veda.in with the subject line "Account Deletion Request".

What to Include

• Your full name
• Your registered email address or phone number
• Your account type, such as doctor or chemist
• A clear request to delete your RE-VEDA account

We may ask you to verify ownership of the account before processing the deletion request.

Data Deleted

After verification, we delete or deactivate account data that is no longer required to provide services or meet legal obligations, including:

• Login profile and account access
• Saved addresses and contact preferences
• Wishlist and cart data
• Uploaded verification documents, where retention is not legally required

Data We May Retain

Some records may be retained where required for legal, accounting, tax, regulatory, fraud prevention, dispute resolution, or order fulfillment purposes.

• Invoices, payment records, and GST/tax records may be retained for up to 7 years.
• Order, shipment, refund, and return records may be retained as required for business and legal compliance.
• Professional verification records may be retained where required by applicable law or regulatory obligations.

Data that must be retained is restricted from active account use and retained only for the purposes listed above.

Delete Specific Data

You may also request deletion or correction of specific personal data without deleting your full account. Send your request to customercare@re-veda.in and describe the data you want deleted or corrected.

Processing Time

We aim to respond to deletion requests within 7 business days and complete eligible deletion requests within 30 days after verification, unless a longer retention period is required by law.